ANZSCO 2632 – Private and Public Advertisers (Government, Private & Corporate Professional, Scientific and Technical Services)
Positions available 3,500+ NSW VIC QLD SA WA TAS NT ACT
ICT Support and Test Engineers are responsible for developing procedures and strategies to support, create, maintain, and manage technical quality assurance processes, guidelines, and systems infrastructure. They diligently investigate, analyse, and resolve system problems and performance issues. Additionally, they conduct thorough testing to assess the behaviour, functionality, and integrity of systems.
Indicative Skill Level:
In Australia and New Zealand:
The majority of occupations within this unit group typically require a skill level equivalent to a bachelor’s degree or higher qualification. In certain cases, at least five years of relevant experience and/or relevant vendor certification may be accepted as a substitute for the formal qualification. Additionally, relevant experience and/or on-the-job training may be required in addition to the formal qualification. (ANZSCO Skill Level 1).
Estimate salary aud$70,000 up to aud$180,000 per year.
Tasks Include:
- Schedule and conduct quality audit inspections, while analysing and reviewing systems, data, and documentation.
- Identify variations and potential high-risk areas to ensure adherence to standards and procedures.
- Recommend corrective action plans and improvements for resolving non-compliance with standards detected through process and procedure monitoring and auditing.
- Communicate, educate, and liaise with users and management to ensure awareness and adherence to standards, procedures, and quality control issues and activities.
- Assist in troubleshooting, diagnosing, testing, and resolving system problems and issues.
- Develop, conduct, and provide technical guidance and training in application software and operational procedures.
- Analyse, evaluate, and diagnose technical problems and issues related to desktops, software, hardware, printers, Internet, email, databases, operating systems, and security systems, including installation, maintenance, repair, upgrade, configuration, and troubleshooting.
- Test, identify, and diagnose functionality errors and faults in systems and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform according to specifications.
- Perform organizational systems architecture reviews and assessments, and make recommendations for current and future hardware and software strategies and directions.
- Create and review technical documentation such as procedural, instructional, and operational guides and manuals, technical reports and specifications, and maintenance inventory systems.